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jpgibson J
1 reviews | Active since Aug 2016
12 May 2022, 17:04
Very bad service
When it comes to debit money for this funeral cover it goes of with no issues. When it comes to pay outs it's a issue. You are false advertising your services as we as a family will see a lawyer of *********** services rendered from you and unnecessary stress of a loving mother that is 74 years old causing her to be in a state you created. Please contact me so that we can resolve this or we will see a lawyer at 12H00 on the 13th of May 2022. Contact person: Christina Gibson. Contact number: ***
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Replies (2)
Hollard Life's replyOfficial
13 May 2022, 07:39Hello Christina
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards,
Escalated Complaints Team
Hollard Life's reply13 May 2022, 07:39
Official
Hello Christina
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards,
Escalated Complaints Team
Hollard Life's replyOfficial
16 May 2022, 14:27Hello Christina
Thank you for your patience while we looked into your claim. We confirm that the claim has been resolved.
Contact us for any future concerns or compliments.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your claim. We confirm that the claim has been resolved.
Contact us for any future concerns or compliments.
Kind Regards
Escalated Complaints Team
Hollard Life's reply16 May 2022, 14:27
Official
Hello Christina
Thank you for your patience while we looked into your claim. We confirm that the claim has been resolved.
Contact us for any future concerns or compliments.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your claim. We confirm that the claim has been resolved.
Contact us for any future concerns or compliments.
Kind Regards
Escalated Complaints Team