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Portia M
1 reviews | Active since Jul 2017
14 Jun 2022, 21:38
VERY BAD CUSTOMER SERVICE HOLLAD
The email below is what I received exactly two months ago today from Hollard, to this day, nobody has ever tried to call me again to resolve my query. I tried to downgrade my life cover and was told there is a new quote, to this day since April I told them I am accepting the quote but they said they will send it for approval, I am still waiting and they debiting the same amount that I want to decrease. .
*** Thu, Apr 14, 4:17 PM to me
Hello Ms Chipane
Hollard Complaint Reference: HOL-139237-04 22
Date Received: 13 April 2022
Policy number: ,,,,,,
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Replies (1)
Hollard Life's replyOfficial
27 Jun 2022, 10:49Hello Portia
Thank you for your patience while we resolved your matter. We have sent you a copy of your policy document to the email address on record.
Contact us on Hellopeter for any future concerns or compliments.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we resolved your matter. We have sent you a copy of your policy document to the email address on record.
Contact us on Hellopeter for any future concerns or compliments.
Kind Regards
Escalated Complaints Team
Hollard Life's reply27 Jun 2022, 10:49
Official
Hello Portia
Thank you for your patience while we resolved your matter. We have sent you a copy of your policy document to the email address on record.
Contact us on Hellopeter for any future concerns or compliments.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we resolved your matter. We have sent you a copy of your policy document to the email address on record.
Contact us on Hellopeter for any future concerns or compliments.
Kind Regards
Escalated Complaints Team