AK
Ayanda K
1 reviews | Active since Jun 2020
15 Sept 2021, 21:09
Very bad and disgusting service
This company is ridiculous with their *********** people. I submitted my claim 8 days ago, to date it has not yet been processed, when you call they tell you the same story that claim has been escalated to claims department. They lie to people stating that they pay within 24 to 48 hours. Hollard is useless, people must not waste money joining anything with this company otherwise you will regret.
Helpful (0)
Replies (4)0
Replies (4)
Hollard Life's replyOfficial
16 Sept 2021, 09:54Hello Ayanda
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
To assist you with your claim and what went wrong, please provide us with the identity number of your loved one that you are claiming for and the policy number.
Kind Regards
Natasha Vos
To assist you with your claim and what went wrong, please provide us with the identity number of your loved one that you are claiming for and the policy number.
Kind Regards
Natasha Vos
Hollard Life's reply16 Sept 2021, 09:54
Official
Hello Ayanda
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
To assist you with your claim and what went wrong, please provide us with the identity number of your loved one that you are claiming for and the policy number.
Kind Regards
Natasha Vos
To assist you with your claim and what went wrong, please provide us with the identity number of your loved one that you are claiming for and the policy number.
Kind Regards
Natasha Vos
AK
Ayanda K's updateReviewer Update
16 Sept 2021, 13:40ID number is *** 088. I don't have a policy number but ID will assist as i normally use it when i call. I just hope you will resolve matter
AK
Ayanda K's update16 Sept 2021, 13:40
Reviewer Update
ID number is *** 088. I don't have a policy number but ID will assist as i normally use it when i call. I just hope you will resolve matter
Hollard Life's replyOfficial
16 Sept 2021, 15:14Hello Ayanda
Thank you for the additional information. We are looking into your claim and what went wrong.
Kind Regards
Natasha Vos
Thank you for the additional information. We are looking into your claim and what went wrong.
Kind Regards
Natasha Vos
Hollard Life's reply16 Sept 2021, 15:14
Official
Hello Ayanda
Thank you for the additional information. We are looking into your claim and what went wrong.
Kind Regards
Natasha Vos
Thank you for the additional information. We are looking into your claim and what went wrong.
Kind Regards
Natasha Vos
Hollard Life's replyOfficial
20 Sept 2021, 09:37Hello Ayanda
Thank you for your patience while we looked into your matter. We confirm that your matter has been resolved.
Contact us for any future concerns.
Kind Regards
Natasha Vos
Thank you for your patience while we looked into your matter. We confirm that your matter has been resolved.
Contact us for any future concerns.
Kind Regards
Natasha Vos
Hollard Life's reply20 Sept 2021, 09:37
Official
Hello Ayanda
Thank you for your patience while we looked into your matter. We confirm that your matter has been resolved.
Contact us for any future concerns.
Kind Regards
Natasha Vos
Thank you for your patience while we looked into your matter. We confirm that your matter has been resolved.
Contact us for any future concerns.
Kind Regards
Natasha Vos