Very angry disappointed client

Hi I really need Hollard to contact me asap to let them know how sick,tired and deeply disappointed I am in them.I joined them in 2016 but since haven't received a contract via post from them.My premiums have increased but I wasn't notified.I have 3 policies with them and it has lapsed over and over again and evrytime had been reinstated.I was told the last time at their belville branch its because of the increased premiums and I continued paying the old amount so it left a outstanding balance.A consultant called me last month and give me the outstanding balance so I paid that with the monthly premiums so the policies could be reinstated and then I had a 2month waiting period again but this month I received again messages from them that my policies had lapsed.Last week I go again to their Belville branch to sort the matter out and I showed them my proof of payments since December month without a skip and was the consultant showed me the payment of last month dont show on the screen.She also told me to not make a payment for this month before the matter is sort out but now im worried about my policies and my money that could be wasted and the end of the day.What am I supposed to do now.Please contact Ms B Franks ********** 199