Utter disgust

<p>I have a life policy with Hollard. I have had this policy for many years. I phoned their "customer care centre" the second week of January and after I was cut off numerous times, I finally got thru to a woman who told me that she could not help me, and told me to call their Altrisk Department on another number. I did so. </p> <p>And I spoke to another woman. I told her that I wish to make a change to my policy and could she please help me. She asked me what I wanted to do and I told her and she said they can do it with no problem, I must just please put it in writing and email it to ********** which I did. This was on 16th January. On the email I kindly requested that they acknowledge receipt of my email and let me know that the change has been made. </p> <p>I recieved one of those automated responses on 18th January to say that they suggest I contact my broker and then they (Hollard I assume?) will make a decision if they will grant my changes. Now, first of all, I do not have a broker. Secondly, this is now contrary to what the woman informed me that told me to send my changes to them in writing. Thirdly, no-one will decide whether or not my changes or made to MY policy! If I want changes made, my changes better be made. I did reply to that email and was completely and totally ignored. It seems they do not care whatsoever about customer care or service at all.</p> <p>Today I write this letter in utter and pure frustration. I am absolutely disgusted that my hard earned money goes into this policy with these pathetic people every month and this is how I get treated when I ask for a simple change to be made!!!</p> <p> </p>