SM
Sba M

1 reviews | Active since Oct 2019

07 Jul 2021, 10:54

Useless Service!!!!!

*** L lehula sebabatso to Lifeclaims 5 days agoDetails Dear Sir/Madam, "I gave birth to Triplets on the 03/06/2021. Triplet 1 was born an passed on 2 hours after birth. Triplet 2 survived from the 3rd of June to the 7th of June 2021(I was able to register her birth certificate and a death certificate). Triplet 3 was a stillborn. I was 24 weeks and 4 days at the time of the incident. I would like to make claims for Triplet 1 and 2. I could not register them immediately after birth because I was still in a very bad state emotionally and physically. I only remembered that I have a life policy with you after my debit order went off. However their claims are still valid as I write this emails before the 30 days period. Kindly advise on which documents you need for the claim to be paid. My life cover has an accelerator of covering my family and when I took it I was still pregnant" This is the Enquiry I sent but I keep being sent from pillar to post, every department I call gives me a contact number to call with no assistance. I'm a financial advisor myself so I know that I can still claim for my still births. If this matter is not resolved I'm going to reverse my money and cancel. I've spent too much airtime trying to get hold of you Holard. This is too draining. I lost my angels and your stress should be the last thing!!!!

0
Replies (1)
Hollard Life
Hollard Life's reply07 Jul 2021, 11:40
Official
Hello Sebabatso

We are saddened to hear about the loss of your triplets. Please accept our sincerest condolences. 

We apologise that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time. 

Our customer resolutions team is busy looking into your matter and what went wrong. We will be in contact with you soon. 

Kind regards, 
Natasha Vos