AS
AMANDA S
1 reviews | Active since Jan 2013
26 Mar 2016, 12:51
USELESS SERVICE AND TOTAL CLUELESS CUSTOMER SERCVI
We have sent our claim and every time we get an e-mail back and everytime we respond. It would appear that they cannot read the documents that are sent and then they do not understand when you ask to kindly respond to our e-mail and confirm receipt of e-mail, advise us of the progress of our claim and what is happening with our claim. Indeed Hollard what is happening to our claim. Ref wf_***
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Hollard Life's replyOfficial
29 Mar 2016, 10:40Hello Roory,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply29 Mar 2016, 10:40
Official
Hello Roory,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***