LC
Lynn C

1 reviews | Active since May 2018

19 Jul 2021, 14:48

Useless people. Do not sign up!

This is the worst customer service ever. ISPs give more care to their clients than that of a company that deals with people who have lost a loved one. All your reps are useless and does not shy any empathy. Train your damn staff to give a ****. Your processes are not aimed to help clients it is only aimed to keep people asking for what is rightfully theirs. 48 hours pay out is a joke. It's been weeks later, many phone calls and emails and trips up and down in aimlessly with people who can't do their damn jobs. Do not sign up with these people.

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Replies (3)
LC
Lynn C's update19 Jul 2021, 16:29
Reviewer Update
Thank you for your call and assistance, Natasha. I will send the requested documents soonest.

Regards
Lynn
Hollard Life
Hollard Life's reply20 Jul 2021, 09:31
Official
Hello Lynn

Our claims team confirmed they have the bank statements and the claim is being finalised. 

Kind Regards
Natasha Vos
Hollard Life
Hollard Life's reply26 Jul 2021, 10:14
Official
Hello Lynn

Thank you for being patient and giving us the opportunity to resolve your complaint. Our customer resolutions team have informed us that your matter has been resolved. 

Contact us for any future concerns or compliments. 

Kind regards,Natasha Vos