BV
Bongani V
1 reviews | Active since Jul 2021
20 Jul 2021, 15:20
Useless insurer 120
I requested a claim form on 8 July 2021 and it was sent to me after the funeral on Monday 12 July 2021 after complaining to the complaints office. I submitted the claim on Friday 16 July 2021, when I made the follow up today 20 July 2021, I was told that my claim has not been captured yet. That's more than 48 hours. I'm thinking of canceling all my insurances I have with them. Mxm ?
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Replies (2)
Hollard Life's replyOfficial
20 Jul 2021, 15:24Hello Bongani
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind Regards
Natasha Vos
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind Regards
Natasha Vos
Hollard Life's reply20 Jul 2021, 15:24
Official
Hello Bongani
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind Regards
Natasha Vos
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind Regards
Natasha Vos
Hollard Life's replyOfficial
27 Jul 2021, 16:07Hello Bongani
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Wishing you and your family strength during this time.
Kind regards,
Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Wishing you and your family strength during this time.
Kind regards,
Natasha Vos
Hollard Life's reply27 Jul 2021, 16:07
Official
Hello Bongani
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Wishing you and your family strength during this time.
Kind regards,
Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Wishing you and your family strength during this time.
Kind regards,
Natasha Vos