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marlene M
1 reviews | Active since Jul 2012
13 Dec 2022, 09:39
Useless insurance HOLLARD
I cancelled a policy with Hillard and still for months and months they were taking money from me. Every number you dialled for them said wrong number and every email came back as not a box being used. So far they have got over R2000 from me. I eventually after months had to go to the bank to try and sort it out. No notification if I had been transferred to dotsure. They are the most useless company I have ever had to deal with.
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marlene M's updateReviewer Update
07 Dec 2022, 14:26I just know that you should actually tell people who to actually contactable not just send replies this box is not in use or oh contact iua who send a response no we are not the right people try these people. I went to 15 different people and I do not know how many emails came back to me all saying go to iua or complaints who just did not know anything. Even then told oh well perhaps you were switched to dotsure. I have never had correspondence other than increase in fees. It was like dealing with grade 1. Take your money then forget to cancel when a request was made
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marlene M's update07 Dec 2022, 14:26
Reviewer Update
I just know that you should actually tell people who to actually contactable not just send replies this box is not in use or oh contact iua who send a response no we are not the right people try these people. I went to 15 different people and I do not know how many emails came back to me all saying go to iua or complaints who just did not know anything. Even then told oh well perhaps you were switched to dotsure. I have never had correspondence other than increase in fees. It was like dealing with grade 1. Take your money then forget to cancel when a request was made
Hollard Life's replyOfficial
13 Dec 2022, 10:23Hi Marlene,
I am really sorry for this back and forth on your part and nobody seems to be assisting you, let me go back to IUA and get more details on the policy so we can try and resolve your matter.
Kind Regards,
Escalated Complaints Team
I am really sorry for this back and forth on your part and nobody seems to be assisting you, let me go back to IUA and get more details on the policy so we can try and resolve your matter.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply13 Dec 2022, 10:23
Official
Hi Marlene,
I am really sorry for this back and forth on your part and nobody seems to be assisting you, let me go back to IUA and get more details on the policy so we can try and resolve your matter.
Kind Regards,
Escalated Complaints Team
I am really sorry for this back and forth on your part and nobody seems to be assisting you, let me go back to IUA and get more details on the policy so we can try and resolve your matter.
Kind Regards,
Escalated Complaints Team