USELESS!!!
What a useless company! I have been receiving emails and sms messages from it for months, advising me that I am in arrears with installments on my funeral policy. According to my bank records, the debit order has gone off on my accountvevery month. I have emailed Hollard REPEATEDLY asking which months are in arrears. Absolutely nil response that details the exact months. Today's response states: "Thank you for contacting Hollard insurance regarding your policy. Please understand that the policy is arrears of R -299.17 Please contact our call centre for arrangements." I have tried to phone before. Either the call is unanswered or I am cut off when I get through to a human.
Helpful (0)
Replies (1)0
Replies (1)
Hollard Life's replyOfficial
17 Dec 2024, 09:50Hello Katina
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our Complaints Team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our Complaints Team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply17 Dec 2024, 09:50
Official
Hello Katina
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our Complaints Team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our Complaints Team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team