RV
Rene V

1 reviews | Active since Aug 2021

18 Oct 2022, 16:28

Useless customer service and phone operators

Wish I can give minus stars.Pathetic customer service and poor operators. 3 Days trying to sort out a problem. 2 hours staying on the line being sent from one department to the next. Answering the same stupid questions over and over again then after holding the Lin for 20 to 30 minutes the call just gets ended, and still no luck. Problem not sorted but they are quick to take your premium but no, nothing, absolutely no help whatsoever. Useless service to clients.

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Replies (1)
Hollard Life
Hollard Life's reply19 Oct 2022, 08:54
Official
Hello  Rene,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 
Escalated Complaints Team