Useless and pathetic Hollard

Hollard doesn’t want to pay my claim. I submitted the claim forms on Friday ( 23 August) and Today it’s the 28th and I didn’t receive any feedback. PLEASE EXPLAIN “WE PAY WITHIN 48 HOURS “. I called your call center on Friday to verify if you received all my documents and you confirmed that you received all relevant documents. I called on Monday and I was told it’s my responsibility to check progress of my application..! I called on Monday and I was told my application was sent to claims department. I called on Tuesday and I was told the same story..! Today, Wednesday , I called and I was told that the documents are still with claims department and I will receive feedback before 13:00. It’s 16:54 still no response and feedback. Hollard you can see I am mourning and you increase my stress levels…! I am going to cancel all My policies with this Company…! YOU ARE NOT RELIABLE AT ALL..! How can you be so cruel??😡😡😡😡I have being paying this policy for 10 years. and this is what I get at the time of claiming??