Useless

I ap**** for a lgal plan Wed jenet asisted, prmised fdbck withn 48 hrs nthing hapened, i then caled 2day spke 2 sibusiso who transferred to legal advice, how dumb is that my policy is not active? called again spoke to felix at customer service again useless bcoz she cudnt assist with a new policy ref *** was transfered to rachel at sales who cudnt hear me so i was transferred back to customer service then i chose the complain line 4 i spoke to busi who was dumber than all of them considering she is an escalations agent i dont remember who i spoke to at customer service coz i was gatvol at the time that person transferred me to sales where i spoke to tebogo who cudn't assist and then offered to transffer me back to sales(god help us)all of this took almost 30 min. Hollard if this is the type of people to trust to look after your customers yoll are going nowhere fast lol. I then spoke to an angel bereny ref ***(under 10 min) truly a star, who when transferred to khathu(super service) who assisted me fully. but a ratio of 2:7 for great service. i have a 30 percent chance of getting great service when i call them, that sucks and shud b the opposite, def no referals 4rm me