Urgent Complaint

1st July 2024 I laid my first complaint as I was complaining about the incorrect information I got from their representative named Sibusiso placed at pick n pay Carltonville (funeral cover). A supervisor called me after 3days and said I will be reimbursed in 14 days it's now the 25th of August still no reimbur*****t. I even called on the 21st of August spoke Rinky the call got cut and she didn't call me back. I decided to call back and got through to Criselda who said she will call me back as I was using my airtime of which she called me back and she put me back to Rinky who just said Hello and decided to go silent after hearing that it's me again on the phone. I want my money back! I will never recommend this company to anyone! My policy number is***8 and my name is Rachel Nkomo!