Urgent assistance required

Hi,

I am writing to formally request assistance regarding my previous emails to Hollard. I have 2 policies with Hollard and I wanted to change the policy holder for policy number ***6 to my husband. I'm not changing the ensured. On June 27, 2025, I requested a change of the policy holder from myself to my husband. I did not receive the help I expected. Instead, I received an email stating that you attempted to call me but couldn't reach me. I can confirm that I never received such a call. It's frustrating to hear companies claim they tried to contact you when that is not the case.

After not receiving an adequate response, I sent a follow-up email on July 11, 2025, yet I still have not heard back regarding this matter. I am deeply concerned about the lack of support from a funeral policy company that I have been loyal to for years. If assistance is not forthcoming now, I question whether I would receive help if I ever need to file a claim in the future.

I expect prompt clarification and support on this issue from Hollard Funeral, as I believe I deserve better service from a company of your stature.

Thank you for your immediate attention to this matter.

Thanks, Thulisile Zikhali