GF
Giovanni F
1 reviews | Active since Mar 2009
29 Jul 2020, 14:00
Up to date policy but cant find the policy on the system?????
My mother passed away on the 10th of July 2020.I have been frantically trying to get hold of someone who can assist me at Hollard. She had two policies that were debited from her bank account, but it seems no on from Hollard can locate her details on the system????? I was send from pillar to post but yet no one really seems to know what is going on.I have several calls and send emails to no avail? It seems ok to take money off a person but when you need to pay out , it seems there is always a problem!!!! This is unacceptable......
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Replies (3)
Hollard Life's replyOfficial
29 Jul 2020, 14:12 Hello Giovanni
We are sorry truly sorry for the loss of your mother and your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry truly sorry for the loss of your mother and your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply29 Jul 2020, 14:12
Official
Hello Giovanni
We are sorry truly sorry for the loss of your mother and your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry truly sorry for the loss of your mother and your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
GF
Giovanni F's updateReviewer Update
30 Jul 2020, 13:38Is your soon 24 hours later??? As I am still awaiting feedback or a call?
GF
Giovanni F's update30 Jul 2020, 13:38
Reviewer Update
Is your soon 24 hours later??? As I am still awaiting feedback or a call?
GF
Giovanni F's updateReviewer Update
12 Aug 2020, 12:23I strongly suggest not to do business with this company at all.They seriously lack customer service s****s and their call centre agents hangs up the phone in your ear.They keep on sending emails promising someone will contact you, but never does
GF
Giovanni F's update12 Aug 2020, 12:23
Reviewer Update
I strongly suggest not to do business with this company at all.They seriously lack customer service s****s and their call centre agents hangs up the phone in your ear.They keep on sending emails promising someone will contact you, but never does