1 reviews | Active since Jul 2011
Unwanted service
I was approached by a Warren Rose in May 2015 at Ackermans Claremont, wanting my card information for some insurance/funeral plan. I was assured that someone would call me to explain what this service is about (which has obviously not materialised). I noticed that on my JayJays account the balance does not decrease the more I pay, on querying this I was told that a Finrite policy was added to my account WITHOUT MY PERMISSION. Needless to say I am fuming as I type this and don't have the energy to deal with requesting a refund as that already feels like I'll be knocking my head against a brick wall. This Warren person should be fired as his sales tactics are very shady, he is no asset to any company and is clearly just in it for the commission. I hope that many people get to read this as a warning, those canvassing in stores for card information are not always upfront with what they are selling. I dont even think that anyone would bother responding to this seeing that no-one ever called me to explain a service before adding it to my account
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
