sR
shadrack R
1 reviews | Active since Jan 2026
23 Jan 2026, 14:40
unsatisfied with process
a couple of weeks ago my, my mother passed on, i submitted a claim from hollard (pep) ive submitted all documents and said funds will be transferred. when i call there don't answer or say there will call me back, i find it rude and insensitive to call mt father to verify that my mother is dead but i sent you guys death certificate
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Replies (2)
Hollard Life's replyOfficial
23 Jan 2026, 14:44Hello Shadrack.
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologies that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our complaints team is busy looking into your claim and what went wrong. We will engage with you within 5 working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologies that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our complaints team is busy looking into your claim and what went wrong. We will engage with you within 5 working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply23 Jan 2026, 14:44
Official
Hello Shadrack.
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologies that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our complaints team is busy looking into your claim and what went wrong. We will engage with you within 5 working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologies that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our complaints team is busy looking into your claim and what went wrong. We will engage with you within 5 working days.
Kind regards,
Social Resolutions Team
Hollard Life's replyOfficial
26 Jan 2026, 12:21Hello Shadrack R.
Thank you for being patient and giving us the opportunity to resolve your complaint. Kindly note that we attempted to reach you on the number provided; however, there was no response.
Please confirm a suitable time for us to contact you so that we can resolve the matter accordingly.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Kindly note that we attempted to reach you on the number provided; however, there was no response.
Please confirm a suitable time for us to contact you so that we can resolve the matter accordingly.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply26 Jan 2026, 12:21
Official
Hello Shadrack R.
Thank you for being patient and giving us the opportunity to resolve your complaint. Kindly note that we attempted to reach you on the number provided; however, there was no response.
Please confirm a suitable time for us to contact you so that we can resolve the matter accordingly.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Kindly note that we attempted to reach you on the number provided; however, there was no response.
Please confirm a suitable time for us to contact you so that we can resolve the matter accordingly.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team