Unsatisfied customer

Good day,

Unsatisfied customer...

This is happening to me for the second time now, in 2020 had a debit order in place for my policies and all of a sudden the debit order's stopped for some reason which I don't know till this time then my policies lapsed then I lodged a complain and was told to pay through EFT and policies were reinstated and decided to pay via EFT then last year when my dad passed away struggled with the pay out which was done after the funeral and in this I had to borrow money for the burial and be liable for extra which could have been avoided... This I lost my job and was not working for 2 months which is July and August 2022 then in September I started employment then end of September I made a payment towards my policies which I paid additional payments to make up for outstanding payments and after paying for 2 months I called spoke to consultant that my policies has lapsed and what was strange is a policies lapses after 3months non payment without and arrangement. Then I asked how can a policy lapse if it has not reached 3 months and called some other time was told policies have lapsed the funds are reflecting but not allocated that's what I was from client services

So my question how would I recommend people to join yet, for the past 3 years have to go through something if is this how you treat your clients you still have a long way to go and you do not understand what we go as client's and the stress and you add on to that and before I forget was told that all policies have lapsed and and there is new policy for me which will cater all my needs. I have a been with for couple of years and asking myself what did I do to deserve this

Can someone please help me with this issue....

Regards, Kutlwano Ramohope