Unsatisfactory services

I surrendered for a claim at hollard from my savings ,after lodging a complaint about the service a consultant called me and assured me that my money will be deposited into my account in 24hours and I also received a confirmation message,up to date I haven't received my money and I can't go make a loan whilst having savings,after 24hours when I called in was told that the money was released in to my account and will only be paid on the 23rd of November,I've been calling hollard every day and no one knows what to do,I' sent several emails to the complaints department,no response till now,hollard is being unprofessional and not reliable,im so furious and angry because they can't even put me through complaints department telephonically,what kind of a company is that?they don't value their customers

Ingrid_molefe