Unsatisfactory Service

I have sent through my claim documents on friday the 29th October 2021 for a funeral claim, i followed up with hollard on tuesday 02 November 2021 seeing that no one had contacted me they told me to resend documents which i did twice already i have been waiting for my claim to be paid out till today. The burial was yesterday 04th November and i had to see myself through, the pain of losing a loved one is unbearable but its even worse when you cover them to give them a dignified send off then your insurer lets you down!!! Its been a week of hell