Unprofessional service, ignoring clients

My mother passed away 07.01.2021, to date we are unable to receive a response to our emails submitting the documents and the 0860 number just rings endlessly. The people at Edgar's were more helpful than what hollard has been. This is terribly poor service, thank goodness this is the last time we will have to deal with you people. The rest of our policies are with old mutual and Liberty. At least there they dont ignore you, if there are delays they inform you. Hollard is completely unprofessional. Please make contact ASAP with your clients