UNPROFESSIONAL / NO REGARD FOR CUSTOMERS / LEFT ME DISGUSTED

As someone who has lost a loved one and thought I had made plans for this day. I must say I am highly disappointed by the service received from Hollard.

I submitted all documents on Friday 29/07/2021. Done a follow up on Monday morning as the promise to pay is within 24hrs. I called on Monday morning to be met by a trainee call centre agent, who referred me to the incorrect department.

I called again, and was advised that the claim is being processed - CALL REF ***.

I called again to check on progress and was told the claim was submitted under the incorrect profile. At this point I am livid, the background noise filled with laughter and personal phone calls and a very distracted call centre agent. I was assist by Mduduzi Mthembu "the Team Leader" who didn't help much to resolve this issue. CALL ***

I am utterly disgusted by the service received.

Very unprofessional and absolutely no regard for the customer being dealt with.