Unprofessional, lack of knowledge and *********** customer service

I joined Hollard on 01 December 2008 for a life cover insurance service, till to date I have never claimed anything. They are religiously debiting my account with escalated premiums without fail. On the 25 April 2023, I called to query the following: 1. The current life cover payment escalation since 2008. 2. For the past eight (8) no broker contacted me about my cover. 3. 5 years cash back's contractual agreements which just disappears/or no one is saying anything about them.

I spoke to more than eight (8) consultants explaining one thing all over again, and no one seemingly was able to assist me, as I was transferred from pillar to post.

When is time to deduct, as clients we make sure that funds are available but when you need just a mere assistance it looks like no is knowing what you are talking about.

The names which I remember on the list of the people I spoke to: 1. Lerato 2. Mbali 3. Fatime (better than the rest) 4. Samuel 5. Buyisiwe 6. Busisiwe

Even now, I have not been assisted and I am not claiming anything.

Very disappointing for a big organisation like that to have unprofessional consultants and demonstrate all signs of incompetency. Frustrated client :(