UNPROFESSIONAL CALL CENTRE STAFF

I have a funeral Policy for my mentally disabled sister. I normally pay the policy a couple of months upfront, as it is time consuming to stand in the queue at Pep every month end to pay R50. Normally i would get a sms when payment is due. This morning I realised that I havent paid in some time, but i also didnt receive a sms telling me the policy is due. I phoned in to the call centre and was assisted (definitely not helped) by a very rude lady, who spoke to me as if I am a ********. She made is clear the policy has lapsed and if it should happen again, the policy would be cancelled. i have been a client for several years now, paying upfront most of the time, but this lady speaks to me like this. She also told me to pay monthly to make things easier. Should this process be easier for Hollard or the client. I did not like this lady's attitude and i did not like the way she spoke to me. I hope you can trace her on the system and giver her some customer care training. Its clear that the customer and the customers money is worthless to Hollard.<br>