Unprofessional and *************

I have a funeral plan with Hollard funeral plan, a senior cover for my father whom passed on on the 25th August 2020,And never missed a single premium. My premium is R69.00 a month. I claimed for the death of my father and they sent me all documents needed to be filled in,signed and write policy number on each page,of which i did and sent them back on the 27th August, I waited till i got the message on the 1st September that states "Dear valued client,we are experiencing a high volume of claims due to Covid-19 and will attend to your request shortly. We apologize for the inconvenience" this is so unprofessional and so inconveniencing. I had to borrow money to bury my father on Saturday the 5th,and even today I'm still waiting for the payment.