ZK
Zanele K
1 reviews | Active since Dec 2018
24 May 2022, 14:53
Unprofessional and Awful Service
Awful experience claiming funeral benefit. All documents were submitted however am still waiting for claim to be finalised long after the funeral. Never again.
Helpful (0)
Replies (2)0
Replies (2)
Hollard Life's replyOfficial
24 May 2022, 15:21Hello Zanele
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within two working days.
Kind regards,
Escalated Complaints Team
Hollard Life's reply24 May 2022, 15:21
Official
Hello Zanele
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within two working days.
Kind regards,
Escalated Complaints Team
ZK
Zanele K's updateReviewer Update
25 May 2022, 18:04May I ask why I was under paid on my funeral cover benefit? What was the amount as per the agreement/contract? After years of not missing a single premium!
ZK
Zanele K's update25 May 2022, 18:04
Reviewer Update
May I ask why I was under paid on my funeral cover benefit? What was the amount as per the agreement/contract? After years of not missing a single premium!