Unprocessed Death Claim - 46 days later from date of submission

I have sent numerous emails to Hollard enquiring about status of claim with absolutely no feedback. I sent enquiries on the 08.09 and to date not one person has acknowledged the emails. Really disappointed in the level of service. It is now 46 days since I submitted the claim with no outcome?

Death Claim submitted to Hollard on the 26.07.21. Hollard requested an additional PMA to be completed by MA. Forms dropped off at dr's surgery on 19.08. Dr Govender requested payment for reports on 23.08. His receptionist advised that the invoice was faxed to Hollard on the 23.08. The doctor will only release the PMA once payment has been made. I have sent emails to Hollard to confirm if payment was done and PMA received - no feedback received. The claim process started on the 26.07.21, today is the 14.09.21 with no status of the claim? It is not fair that I need to wait for feedback and Hollard refusing to follow up with the doctor if PMA was not received. I have bills to pay and require the funds to survive.