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Angela D

1 reviews | Active since Jul 2018

13 Jul 2021, 10:02

"Unplanned" premium increases due to higher claims

So hollard has decided on "UNPLANNED" premium increases,meaning that my policies are to be increased twice this year.

The letter mentions that i should contact them if im not happy with the increase to discuss the "options" i phoned in this morning and apparently the only option i have is to decrease my cover to make premiums affordable. NO,NO,NO hollard decrease my cover amount after paying for 3year *** are u kidding me???!! No I want my premiums paid back to me so i can cancel the covers and move to another insurer. Thats an "unplanned" decision for me,hows that??

The fact that people have been claiming more than expected,is not and should not be my problem. When you decided to insure a number of people you insured you knew that came with such risk so please dont pull that BS with me and payback my premiums so i can move on.

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Replies (1)
Hollard Life
Hollard Life's reply13 Jul 2021, 10:31
Official
Hello Angela

We are sorry to hear that you are unhappy with the recent communication from Hollard regarding your premium increase.   

Hollard strives to make sure that we are there for our customers when they need us the most. One of the ways that we do this is to review our premium payments to ensure that they are sufficient to allow us to pay claims on an ongoing basis. We expect to payout more claims in the future, which is why we have had to apply the premium increase. 

Regarding your request for premium refund, we have referred the matter to Life solutions complaints department for a review.

You can expect to hear from us within three working days with feedback

Kind Regards 

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