Unpaid funeral cover

Hi my name is Gladness Nthoroane, i had a family funeral policy with hollard. My husband passed on in 2018 March i then went to vereeniging office to make a claim and submitted all relevant documents. After some days i went to check why the policy is not paid yet. I was then told that they could not pay my policy because when i took the policy my husband was already diagnosed with cancer. I told them nobody told me about 2yrs waiting period for chronic diseases. They then called me after couple of months that they're going to send an investigator to come and collect some documents.They did send someone, but to date they didn't contacted me to tell me the outcome of the case. It's almost 3 years now. I'm really disappointed with hollard services.