Unpaid Funeral claim

Item: Hollard Life
Rating: 1
Author: Nokuthula B

I had a horrible experience last year when my mother passed away Hollard only paid a week later after numerous of phone calls I've since cancelled. Fast forward to 3 weeks ago Aunt is trying to claim for her beneficiary and Hollard is giving her a run around just like they di to me. Its been 3 weeks still no pay from them.

Helpful (0)

Replies (2)

Hollard Life's replyOfficial

31 May 2022, 16:16

Hello Nokuthula

We are sorry that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

To assist your aunt with her claim, we need more details to look into the matter further.

Please provide us with your aunt's identity number and policy number so we can assist.

Kind regards,

Escalated Complaints Team

Hollard Life's reply31 May 2022, 16:16

Official

Hello Nokuthula

We are sorry that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

To assist your aunt with her claim, we need more details to look into the matter further.

Please provide us with your aunt's identity number and policy number so we can assist.

Kind regards,

Escalated Complaints Team

Nokuthula B's updateReviewer Update

01 Jun 2022, 15:11

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Nokuthula B's update01 Jun 2022, 15:11

Reviewer Update

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