Unpaid death claim for more than a week instead of 24/48 hours

On 08 May 2018 I submitted a death claim for policy number: ********** 4. I assumed that all was in order and that I would be paid within 48 hours the latest. The following week on 15 May 2018 I enquired again about the status of my claim & I was shocked to be informed that I needed to submit a certified copy of my ID & bank statement. I did this immediately assuming that at least I would again be paid out within 48 hours. I have spoken to several useless consultants including a Team Leader Claudette Jafta whom I have asked on several emails about the status of my claim. To my surprise I was only informed today that my claim is still not captured on the system. This to me is very shocking because whenever I call Hollard I am sent from pillar to post. The Team Leader & consultant refused to give me an email address of the CEO. I have several policies with Hollard & every time I have to claim it’s a huge struggle. This is pathetic, unjustified & inexcusable. Hollard insurance is misleading it’s clients by advertising that they pay death claims within 24/48 hours. These are lies?♀️?♀️?♀️