RS
Rahab S
1 reviews | Active since Jun 2022
28 Jun 2022, 08:25
Unpaid claim from Hollard
I have been unfairly treated by Hollard ìnsurance. The policy commenced on the 5th January 2014 my ex-husband passedaway on the 12th Dec 2021, they declined my claim. I have been up-to-date with monthly payments but now they don't wanna process my claim until today's date and they are debiting my money still. I have sent every document they've requested to process the claim, I'm so sick and tired for them to take advantage of me. Please help I'm frustrated 😭
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Replies (3)0
Replies (3)
Hollard Life's replyOfficial
28 Jun 2022, 09:45Hello Rahab
We are saddened to hear about the loss of your ex-husband. Please accept our condolences.
We are saddened to hear about the loss of your ex-husband. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated Complaints Team
Hollard Life's reply28 Jun 2022, 09:45
Official
Hello Rahab
We are saddened to hear about the loss of your ex-husband. Please accept our condolences.
We are saddened to hear about the loss of your ex-husband. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated Complaints Team
RS
Rahab S's updateReviewer Update
06 Jul 2022, 16:34Thank you..
Looking forward to hear from you..
Looking forward to hear from you..
RS
Rahab S's update06 Jul 2022, 16:34
Reviewer Update
Thank you..
Looking forward to hear from you..
Looking forward to hear from you..
RS
Rahab S's updateReviewer Update
26 Jul 2022, 08:57Good day
Your feedback is taking longer than I expected.
Please can someone from hollard call me and release me. So that I close my policy and move it to other institution. You are very bad...
Your feedback is taking longer than I expected.
Please can someone from hollard call me and release me. So that I close my policy and move it to other institution. You are very bad...
RS
Rahab S's update26 Jul 2022, 08:57
Reviewer Update
Good day
Your feedback is taking longer than I expected.
Please can someone from hollard call me and release me. So that I close my policy and move it to other institution. You are very bad...
Your feedback is taking longer than I expected.
Please can someone from hollard call me and release me. So that I close my policy and move it to other institution. You are very bad...