Unpaid claim

<div>I write this in the utmost appallment considering how this company has treated my Mother. You guys have had almost 3 months to have a claim resolved but we are yet to receive any response. Refusing my mother assistance because she does not speak English and furthermore refusing to speak to me because I'm not the policy holder. Imagine if we did not have any other means of burying my father would the funeral be halted because you guys don't want to pay? Yet you never miss the debit order dates. I'm ****ing ****ed honestly make sure you cancel your stupid policy upon resolving this! I have also referred the matter to FAIS Ombudsman you guys had your six weeks to resolve this.</div>