TS
Tumelo S
1 reviews | Active since Apr 2020
01 Sept 2021, 11:36
Unpaid claim
I've experienced very bad service from Hollard after the passing of my child it's been 3months without receiving my claim I've gaven them all required paperwork needed I did all my duties imagen after all experience I've faced payed my service but I've received nothing from them. Am very heart broken by this if I never received any assistance.
Helpful (0)
Replies (5)0
Replies (5)
Hollard Life's replyOfficial
01 Sept 2021, 11:47Hello Tumelo
We are saddened to hear about the loss of your child. Please accept our sincerest condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
To assist you further with your claim matter please provide us with the policy number and type of policy you have.
Kind regards,
Natasha Vos
Hollard Life's reply01 Sept 2021, 11:47
Official
Hello Tumelo
We are saddened to hear about the loss of your child. Please accept our sincerest condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
To assist you further with your claim matter please provide us with the policy number and type of policy you have.
Kind regards,
Natasha Vos
Hollard Life's replyOfficial
02 Sept 2021, 10:42Hello Tumelo
Thank you for providing us with the policy number. We have escalated your matter to our administrator for feedback on your claims.
Our administrator will be in contact with you soon.
Kind Regards
Natasha Vos
Thank you for providing us with the policy number. We have escalated your matter to our administrator for feedback on your claims.
Our administrator will be in contact with you soon.
Kind Regards
Natasha Vos
Hollard Life's reply02 Sept 2021, 10:42
Official
Hello Tumelo
Thank you for providing us with the policy number. We have escalated your matter to our administrator for feedback on your claims.
Our administrator will be in contact with you soon.
Kind Regards
Natasha Vos
Thank you for providing us with the policy number. We have escalated your matter to our administrator for feedback on your claims.
Our administrator will be in contact with you soon.
Kind Regards
Natasha Vos
TS
Tumelo S's updateReviewer Update
02 Sept 2021, 10:58I've been waiting for your call +***1
TS
Tumelo S's update02 Sept 2021, 10:58
Reviewer Update
I've been waiting for your call +***1
Hollard Life's replyOfficial
03 Sept 2021, 09:07Hello Tumelo
Our administrator is looking into your matter and will be in contact with you as soon as they have feedback.
Kind Regards
Natasha Vos
Our administrator is looking into your matter and will be in contact with you as soon as they have feedback.
Kind Regards
Natasha Vos
Hollard Life's reply03 Sept 2021, 09:07
Official
Hello Tumelo
Our administrator is looking into your matter and will be in contact with you as soon as they have feedback.
Kind Regards
Natasha Vos
Our administrator is looking into your matter and will be in contact with you as soon as they have feedback.
Kind Regards
Natasha Vos
Hollard Life's replyOfficial
03 Sept 2021, 14:58Hello Tumelo
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator have informed us that your matter has been resolved.
Contact us for any future concerns.
Kind regards,
Natasha Vos
Hollard Life's reply03 Sept 2021, 14:58
Official
Hello Tumelo
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator have informed us that your matter has been resolved.
Contact us for any future concerns.
Kind regards,
Natasha Vos