Unpaid Claim

I submitted a claim last week Thursday to an email address given by the call centre. I called on Friday and it was not received. I submitted it again on Friday and they acknowledged receipt. I called on Monday reference number ********** 840 and was informed that claim was authorised and payment will be made. I called again today reference no ********** 916 and was told the same thing by Tebogo. I lodged a complaint with customer services reference no ********** 411 and was informed that the query will take 7 days to resolve. I was promised that the claim will pay out in 24-48 hours. Pathetic service!! Not acceptable!!