JR
Joyce R
1 reviews | Active since Jun 2015
08 Jan 2016, 09:50
unpaid claim
I have been with Hollard for 5 years and have hospital cash back plan with them. Hollard was suppose to contact me in November about my cash back but I still have not heard from them. I phoned, made phoned calls no one got back to me. I have even sent the required docs needed when claiming.<br> I cannot carry on like this I want my cash back, so I can cancel the policy as I'm not happy with Hollard.
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Hollard Life's replyOfficial
08 Jan 2016, 13:35Hello rtaj001,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply08 Jan 2016, 13:35
Official
Hello rtaj001,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***