CG
Chumani G
1 reviews | Active since Oct 2015
09 May 2022, 15:48
Unpaid claim
My policy number ***0 and ref:wf_***.Submitted a funeral claim on 25 April 2022,after 3 days got an sms informing me that there were discrepancies picked up on my claim. I have called twice after to enquire about these discrepancies, no one seems to know. I'm disappointed and hurt as I really needed the money for the funeral. I am great inconvinced and would never take any insurance from Hollard
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Hollard Life's replyOfficial
09 May 2022, 16:13Hello Chumani
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated Complaints Team
Hollard Life's reply09 May 2022, 16:13
Official
Hello Chumani
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated Complaints Team