Unnecessary delay to pay funeral cover

I have been a policy holder of Hollard many years ago which I have included my siblings and children on it. My stepdaughter passed on and it has been a hassle just to obtain a claim until I go online to obtain it. Firstly, when I called to make a follow up of the claim only to find that I have filled the wrong form. The person, Ramasela *** that I have requested the form sent the form to a wrong email. This is what I call ***********. Secondly, I am told that my daughter's policy has no beneficiary while other do have beneficiaries, how convenient it is. Whose fault it is that funeral cover does not have a beneficiary. Clearly is not me because definitely when I take the policy I was asked who the beneficiary is on the cover. An *********** person did not capture me as the beneficiary as the policy was deducting from my account. eventually the purpose of the policy to cover funeral cost has no purpose. That time I am left with two days to bury and there is no hope of getting the money which is supposed to cover the funeral cost as it is intended. Thirdly, Reginald *** is mentioning a person called Buhle Mokwena whom I have been paying a policy for her for a very long time. I would like to request Hollard to reimburse me all monies that I have been paying the Buhle person that I do not know and request the statement from the time they have started to deduct on my account for her. I have requested them long ago to remove her but it was never done only now when I was claiming. Hollard still owes me the cash back that I was supposed to get in 2017 until today. Failure to get attention of all the complaints raised I will have to put the matter on a public domain for attention. My ID number is *** 083 and my number is ***.