******** DOUBLE DEBIT TWICE

I was double debited in August 2022 due to the fact that Hollard did not debit me in May and July (I only realized in August). The reason for them not debiting me was on there end and not mine. I emailed them on 2 September 2022 to complain about this and demand that they waive those 2 past premiums.

I just received an email today on 26 September 2022 at 20:35 and this is what it reads... word for word... Hollard Complaint Reference: HOL-154748-09 22

Date Received: 02 September 2022 Thank you for allowing us the time to look into your complaint. We are happy to let you know that your complaint has been resolved.

We wish to apologize for the inconvenience caused which led to your complaint and also we apologize for the time it took to resolve your complaint.

Kindly note that we have made a decision to write off the two premiums that we did not submit the debit orders for which have inconvenienced you.

We hope the above solution meets with your approval and look forward to continuing our relationship with you.

If you have any further queries regarding this matter, please do not hesitate to contact us on or you may send an email to .

Kind regards, Mighty Tjatji Complaints Consultant

HOW IS THAT YOU HAVE DOUBLE DEBITED ME AGAIN 2 HOURS LATER????

Not only do I want to cancel this pathetic policy, I demand a refund for the 2 double payments you ********ly took. I will be taking this up with the ombudsman first thing in the morning.