Unjustified Premium Increases, Lack of Transparency, and Dismissive Customer Service

Unjustified Premium Increases, Lack of Transparency, and Dismissive Customer Service

I am deeply disappointed with Hollard Insurance’s handling of my complaint regarding my life policy premium increase. As a pensioner, affordability is a key concern, yet my premiums were raised by 25% over and above the annual increase of 13.5%—a substantial increase that makes continued coverage unsustainable.

Despite submitting formal complaints through all available channels, including their complaints department and Hollard Risk Complaints, the response I received was dismissive and generic. Instead of addressing the issues raised, they justified the increase with standard explanations about inflation, market conditions, and expected claims payments, while failing to offer a meaningful solution. acknowledge the financial impact on loyal customers, or demonstrate genuine concern for affordability.

Hollard has yet to provide clear responses regarding the implications of their one-sided options on my policy, despite multiple requests—further highlighting their ongoing lack of transparency.

Since 09/06/2025, I have engaged in repeated correspondence with Mr. Lionel Billings, who has consistently deflected my questions. On 12/06/2025, he indicated that he would respond “in due course,” yet a full week has passed with no further communication.

"I have since contacted the managers at Hollard directly, yet I have not received so much as a read receipt in acknowledgment of my correspondence."

Hollard claims to value its customers, yet their handling of legitimate concerns suggests otherwise. If you are considering their life insurance policies, I advise thorough research and caution, particularly regarding premium escalations that could become unaffordable over time.