Unhappy with the service at Hollard Jabulani mall

I lost both my parents in July they passed on two days apart, Mom 14 July and Dad 17July. I went to go claim for both of them at Hollard Jabulani mall on the 24 July and I was assisted by Bonginhlanhla the branch 2IC and I asked what's the T. A. T he said 48hrs. 48hrs passed still no payout.

I then went back on the 26 AUGUST after I spoke to several consultants on the phone the likes of Khumo and Tebogo. Tebogo told me that there is no claim and I had to go back to Jabulani mall to verify the email that sent the documents. That's when I went to Hollard Jabulani on the 26 AUGUST

I arrived there and the service was poor and I asked if there is a manager around and Bonginhlanhla said there is no manager however his the 2IC and I told him what Tebogo told me that there are no docs on the system and he showed me that he sent the documents. Few hours while I was there the regional manager Molantwa came to the branch and I told him what happened and why I'm here.

He then asked for full details from Bonginhlanhla the "2IC" only to find out he sent my documents to an incorrect email address that's why consults from Jet Hollard were unable to find my parents claims. The regional manager made a few calls spoke to Timothy that deals with Jet claims.

Emails were sent and all documents were sent out. Till today I have received any correspondence from anyone nor claims being paid out I'M STILL MOURNING I've lost both my parents in a short space of time and I have to run around behind Hollard

THIS IS TOTALLY UNEXCEPTABLE TO BE QUITE HONEST!!!

CAN SOMEONE DO SOMETHING

YOUR ADS SAY SOMETHING TOTALLY DIFFERENT ABOUT PAY OUTS.