unhappy customer

one of your consultants called me introducing me to the new funeral. I was happy with the cover and cancelled the cover I had and taken up the one that I was offered to my surprise a debit order went off today for the cover that I cancelled. please cancel both covers and refund me my money. I have been with hollard for over fives years and I never had a problem, so today you people broke the trust i had with your company and i am now skeptical with continuing with you people. how can I pay two funeral covers for the same people, what is going to happen when I claim. so please do me a favor cancel the covers and refund me my money. I will not reserve the funds with my bank on a mistake that was done by your consultants. my credit score is in good standing and I will not reserve the debit orders because this will affect my credit score. I am very angry because I trusted your consultants to do the right thing. I will take the matter to the ombudsman if the covers are not cancelled and my debit order refunded.