UNHAPPY CUSTOMER

I received a sms regarding monthly premium increasing from the 1st Nov, I called in and requested updated policy documents reflecting how much I will be covered for in the new premium and see if I can afford the premium and if its worth it. I received a document that doesn't not have the new premium but what I'm currently paying and was told to send an email to *** and I did just that and never received a response as I was also querying the premium guide but what i am paying its not even on the guide.

I waited few more days and still no response, I called in again and the other consultant told me that on my profile there's notes that I was called to no avail, and I told her that my query does not need a call back but a document, she said she does not have access to see what the cover will be only from the 1st after the new premium has kicked in and I told her I don't want the premium to kick in before I can know how much I'm covered for and when I questioned the premium guide, she said its just estimates and will send a document with corrent and actual figures and still haven't received anything, I even sent an email still no response. She promised that she will escalate the issues of the cover and I should get feedback in few days, a week has gone by and no one bothered to get back to me and its almost the 1st.

I am so disappointed qwith their customer service, they DO NOT CARE about us but our money.

If I don't received feedback from them by end of today, I will take this further to the ombudsman.