UNHAPPY CLLIENT - HOLLARD NOT WANTING TO P AY MY CLAIM

I registered a policy almost 10 years ago. Paid my debit order until December 2022. I started paying direct via EFT and suddenly when I submitted the claim , Hollard is now saying I am one month in arrears. The claim is worth R50k, The policy has been paid every month from my bank account. There are two people registered to this policy. It was my late mom and surviving husband. The monthly premium is R798. now my mom is deceased, I still pay the full premium and still no claim being paid out. Their findings state that I never paid in April, Yet I paid May 2023 to September 2023. My mom is deceased as of 19 September 2023, and they refuse to pay me my funeral policy du R,50000.00. No one has called m from Hollard to say I missed a payment yet they accepted my monthly premium. Please can you assist me on getting this claim paid out.

Angry - Samantha Haupt ***