Unhappy Client

In September 2018 I joined Hollard Funeral knowing that it has a Premium Back Benefit, if it didn't have I would have joined another service provider. In July 2023 I put through a claim and very impatient consultants told me my premium back benefit will now be paid to my beneficiary. They furnished me with a new updated Policy document with the benefit ommited. That was news to me because they didn't bother calling me to let me know of such, let alone sending an e-mail with updated changes.

I escalated an isue on e-mail, but no one has gotten back to me with this issue since last year August. I've heard some clients have been paid Premium Back Benefits. I'm really unhappy with Hollard's Service.