Unhappy about service

I am extremely disappointed with Hollard I got a call last week and am SMS saying they would like to help me because I missed to payments on my policy. I was told that I needed to make a double payment for that and that my policy would be reinstated. But today after making the payment I was told that the policy can not be reinstated because the policy has already lapsed.

Why send me an SMS saying we would like to help you with your policy and then a whole different story today