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KM
Khanyie M

1 reviews | Active since Jan 2014

01 Oct 2021, 12:47

Unhappy!!!

Hollard has increased my premium for the 2nd time this year and this time around, the benefits stayed the same. I was told I can send an email to their retentions department for lower options on my cover as I DO NOT accept the increase, mindue my anniversary is in 4 months time and the premium will increase again!!! I sent an email to the customer support to let them know their retentions have not responded!! All they come back to say is “please contact our retentions department for other options available”, that’s all I get, referred ti a department that won’t bother contacting me. Now I’m very unhappy about Hollard and I asked that they just give me back all my premiums from inception cause clearly it’s only for their benefit, any so called lower options will never be given to me cause they enjoy collecting premiums!!

0
Replies (4)
Hollard Life
Hollard Life's reply01 Oct 2021, 13:16
Official
Hello Khanyie

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

Our complaints resolutions  team is busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,
Escalated complaints team

KM
Khanyie M's update29 Oct 2021, 19:58
Reviewer Update
What the hell is this sms I get that I’m no longer covered because I reversed a debit????

You delete my review then tell me I’m no longer covered, after I send you guys proof of payment that I have paid for the new premium that I was expecting! Just do me a favour, refund me all my premiums from inception and then I can stay forever uncovered by Hollard thank you!! I will be waiting for the refunds of the premiums!!
If I don’t see the refund then I’ll keep writing new reviews!
KM
Khanyie M's update02 Nov 2021, 12:10
Reviewer Update
You expect me to keep commenting here while you don’t say anything!?? You can’t just say “we will get back to you”, you need to provide turn around times to manage my expectations!! Please advise when all my premiums from inception will be refunded.
KM
Khanyie M's update02 Nov 2021, 13:33
Reviewer Update
Well it’s either you back date to October because I have been sending emails from July to request for a call back, or refund me from inception cause I will not be able to cover my mom at her age right now anywhere else, when I could’ve insured her with a more reliable provider back in 2016!!