Unhappy

Submitted a burial claim on 14 May. Received an automated reply with the following message:

Hello!

Thank you for contacting Hollard.

We have received your email and you can expect a response from us within 2 business days. If you do not hear back from us, please contact our claims team on ********** 467 (Standard rates apply)

Kind Regards Life Claims Team

www.Hollard.co.za HOLLARD LIFE ASSURANCE COMPANY LIMITED, Reg. No. ***. Hollard Life is an authorised Financial Services Provider, FSP no. 17897

Phoned Hollard this morning and they have received the documentation but have not started to process the claim.